Refund Policy

This policy explains when we refund, replace or fix a digital product. It applies together with our Terms of Service. In short: you can get a refund on a change of mind until you first download the product; after that, refunds are limited to the cases listed below. Last reviewed 5 October 2026.

1. What we deliver

Products are digital files delivered after payment is confirmed. Before you buy, you can review the product description, requirements, licence summary and live demo (where offered). We show the download limits before purchase, at checkout, on your order page and in your order email. Download limits that currently apply: 7 days of access from payment confirmation and up to 5 downloads per purchased item.

2. Download activation

Each purchased item has its own secure download token. A token is activated the first time it is used to download the file. Our download log records the date and time of that first download, and we rely on that record. Opening your order page or viewing a licence key does not activate a token. A bundle contains separate items, and each item’s token activates on its own.

3. Before activation: refund on request

If you have not activated the token for an item and you ask within 7 days of payment confirmation, we will refund that item in full to your original payment method. We will then revoke its download token and licence key. This applies whatever your reason, and you can use it only for items you have not downloaded.

4. After activation: no refund for a change of mind

Once you activate a token, the file is in your hands and cannot be returned. From that point we do not refund the item because you changed your mind, bought by mistake, no longer need it, found a cheaper alternative, did not check the requirements or live demo, or did not install or use it. We make this limit clear before you buy, and we ask you to confirm that you understand it at checkout. This limit does not remove the exceptions in section 5.

5. Cases where we correct a problem or refund, even after activation

• Faulty or missing file. The file is missing, corrupted, or materially different from the description, or it cannot run in the environment the product page says it supports. We first try to fix the problem or give you a corrected file or update. If we cannot do that within a reasonable time, we refund the affected item.
• Licence key that does not work. We fix or reissue the key. If we cannot, we refund the affected item.
• Duplicate, unauthorised or failed charges. We refund a verified duplicate charge, a charge you did not authorise, or a charge where you paid but received no access.
• Orders we cancel. We refund any order we cancel, including where we cannot deliver.
• Your legal rights. We honour any refund, repair, replacement or withdrawal right that applies to you by law and cannot lawfully be excluded.

Please contact us as soon as you notice a problem, ideally within 7 days while your download access is active, and include your order ID and details such as your PHP version, hosting provider and any error messages. Contacting us later does not remove any right you have under applicable law.

6. What does not count as a fault

We do not treat the following as faults: a product that works as described but does not suit your business; problems caused by hosting that does not meet the stated requirements; changes you or others made to the code; conflicts with third-party software we do not supply; and a missing feature that the product page does not promise.

7. Bundles, coupons and sale prices

We refund a bundle item at the price allocated to that item on your order, which already reflects the bundle price, any coupon and any sale. A refund of some items in a bundle does not change the price of the items you keep.

8. How we refund

We refund to the payment method you used. We usually approve or decline a request within one business day of receiving the details we need, and we start an approved refund immediately. Your bank or payment provider sets the time the money takes to arrive, and we cannot speed it up. For manual payments, we agree the refund method with you. When we refund an item, we revoke its token and licence key, and you must stop using it.

9. Chargebacks

Please contact us before you start a chargeback or payment dispute so we can solve the problem quickly. If a payment is reversed after you have activated a token, we may revoke the licence key and download access for that item.

10. Managed hosting

The optional managed-hosting service has its own refund and cancellation terms in the Managed Hosting Addendum and in the hosting terms you accept at checkout.

11. How to ask

Use the contact form (choose “Refund request” or “Download / access issue”) or email admin@cwfms.com, quoting your order ID. We will tell you what we can do and what we need from you.

12. Your statutory rights

This policy does not limit any consumer right that applies to you by law and cannot lawfully be excluded.